1. Shipping Options
Local & Domestic Shipping
We offer standard and expedited shipping options within the United States. Shipping carriers may include USPS, UPS, or FedEx depending on the destination and package size.
International Shipping
International shipping is available to select countries. Rates and delivery times vary based on location, customs processing, and carrier availability.
If your country does not appear at checkout, please contact us for assistance.
2. Shipping Zones
We currently ship to:
- The continental United States
- Alaska & Hawaii
- Select international destinations
Unsupported regions may be updated in the future as our service expands.
3. Shipping Costs
Shipping costs are calculated automatically at checkout based on:
- Shipping destination
- Package weight and dimensions
- Selected shipping speed
Promotional free-shipping offers (when available) will apply automatically.
4. Order Processing & Delivery Times
- Processing Time: Orders typically ship within 2 business days after payment is received.
- Delivery Time: Delivery estimates vary based on your location and shipping method selected at checkout.
- Orders placed on weekends or holidays will begin processing on the next business day.
Please note that shipping delays outside our control (weather, carrier issues, customs, etc.) may impact delivery.
5. Returns, Exchanges & Damages
Returns & Exchanges
We accept returns or exchanges within 30 days of delivery for unused, unopened items in original condition.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us immediately with photos. We will arrange a replacement or refund.
Lost Packages
Once an order has been handed to the carrier, delivery responsibility transfers to the carrier.
However, we will assist in filing claims and doing everything possible to resolve lost-package issues.
6. Payment Options
We accept the following payment methods:
- Major credit and debit cards (Visa, Mastercard, American Express, Discover)
- PayPal / Venmo
- Other methods as shown at checkout
Payment Requirements
- All payments must be received before an order is processed and shipped.
- Billing information must match the payment provider’s records for security verification.
- All transactions are processed securely through our payment partners.
7. Contact Information
If you have any questions about shipping, payment, or an existing order, please contact us:
Evel Knievel Experience
1001 S 1st Street, Las Vegas, NV 89101
info@ekexperience.com
